Terms of Service

1.1 Permitted Use: This website is intended for legitimate business purposes, including product research, procurement inquiries, and commercial collaboration. You may browse product information, request quotations, and contact our team for business discussions.

1.2 Prohibited Activities: You agree not to:

• Use automated systems or software to extract data from this website without written permission
• Interfere with or disrupt the website's operation or servers
• Attempt unauthorized access to any part of the website, accounts, or systems
• Upload malicious code, viruses, or any harmful materials
• Misrepresent your identity or affiliation when contacting us
• Use the website for any unlawful purpose or in violation of applicable regulations

1.3 Intellectual Property: All content on this website, including text, images, logos, trademarks, product descriptions, and technical data, is the property of XENPLUS or its licensors. Unauthorized reproduction, distribution, or commercial use is strictly prohibited.

2.1 General Reference: Product information, technical specifications, and performance data provided on this website are for general reference only. Actual product specifications may vary based on custom formulations, production batches, and specific client requirements.

2.2 Not a Formal Offer: Product listings, descriptions, and pricing information do not constitute a binding offer to sell. All orders and transactions are subject to formal quotation, written confirmation, and execution of purchase agreements.

2.3 Updates and Changes: We reserve the right to modify, update, or discontinue any product information without prior notice. While we strive to maintain accurate and current information, we do not guarantee the completeness or accuracy of all content.

2.4 Technical Guidance: Any technical advice, application recommendations, or usage guidelines provided are based on our experience and testing. However, users must independently evaluate the suitability of products for their specific applications and comply with local regulations.

3.1 OEM/ODM Services: XENPLUS provides custom lubricant manufacturing, formulation development, private label production, and packaging services. Service details, scope, timelines, and pricing are defined in separate commercial agreements.

3.2 Quality Standards: We manufacture lubricants according to agreed specifications and industry standards. Quality assurance processes include raw material inspection, production monitoring, and finished product testing. Detailed quality documentation is provided with each shipment.

3.3 Minimum Order Quantities: OEM/ODM services and private label production are subject to minimum order requirements. Contact our sales team for specific MOQ information for different product categories and packaging formats.

3.4 Delivery and Logistics: We coordinate export logistics, documentation, and shipping arrangements. Delivery timelines depend on order volume, production schedules, and destination. Title and risk of loss transfer according to agreed Incoterms.

3.5 Service Availability: Services are subject to production capacity, raw material availability, and regulatory compliance. We reserve the right to decline orders that do not meet our technical capabilities or legal requirements.

4.1 Accurate Information: When requesting quotations or placing orders, you must provide accurate company information, contact details, delivery addresses, and technical requirements. Errors or omissions may result in delays or additional costs.

4.2 Regulatory Compliance: You are responsible for ensuring that lubricant products imported, distributed, or sold in your market comply with all applicable local laws, regulations, and industry standards. This includes product registration, labeling requirements, safety data sheets, and environmental regulations.

4.3 Import and Customs: You are responsible for all import duties, taxes, customs clearance procedures, and compliance with destination country regulations. We can provide necessary export documentation but do not handle import processes.

4.4 Product Application: You must evaluate the suitability of products for your intended applications and end-use conditions. Proper storage, handling, distribution, and end-user guidance are your responsibility.

4.5 Confidential Information: Any confidential business information, technical data, or trade secrets shared during cooperation must be protected and used only for agreed purposes.

5.1 Website Content: This website and its content are provided "as is" without warranties of any kind. We do not guarantee uninterrupted access, error-free operation, or absence of viruses or harmful components.

5.2 Product Performance: While we ensure products meet agreed specifications, we disclaim all warranties regarding fitness for particular purpose, merchantability, or performance in specific applications unless explicitly stated in written agreements.

5.3 Indirect Damages: XENPLUS shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising from the use of our website, products, or services.

5.4 Maximum Liability: In no event shall our total liability to you for all claims arising from or related to products or services exceed the amount paid by you for the specific product or service that gave rise to the claim.

5.5 Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of external sites. Accessing third-party links is at your own risk.

5.6 Force Majeure: We shall not be liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, war, trade embargoes, government actions, pandemics, labor disputes, or supplier failures.

6.1 Governing Law: These Terms of Service and any commercial agreements shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to conflict of law principles.

6.2 Dispute Resolution: Any disputes arising from these terms or business relationships shall be resolved through friendly negotiation. If negotiation fails, disputes shall be submitted to arbitration or litigation in accordance with the dispute resolution clause in the applicable commercial agreement.

6.3 Severability: If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

6.4 Modifications: XENPLUS reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on this website. Your continued use of the website after modifications constitutes acceptance of the updated terms.

6.5 Entire Agreement: For website usage, these terms constitute the entire agreement between you and XENPLUS. For product purchases and OEM/ODM services, formal commercial agreements shall supersede and supplement these general terms.

6.6 Language: These terms are provided in English. In case of any conflict between English and translated versions, the English version shall prevail.